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Find a Lounge

Contact Us

UK (London)
Tel: UK +44 (0)20 8827 0089
email: info.london@loungeclub.com

USA (Dallas)
Tel: Toll-Free in US / CANADA / MEXICO:
877-458-2822
Tel: Elsewhere: +1-469-467-1747.
email: info.dallas@loungeclub.com

Hong Kong SAR
Tel: +852 2907 0097
email: info.hongkong@loungeclub.com

Frequently Asked Questions

What are the Membership Kit delivery times?

Can I enter a lounge without my Membership Card?

Do you offer joint or Family Membership?

What is the joining age?

What is your policy for taking guests into a lounge?

What is your policy for taking children into a lounge?

How can I obtain lounge information?

Can someone else use my card to gain access?

Can complementary visits be transferred to the next membership year?

How do I view my lounge visits?

How can I obtain a receipt for a recent visit?

How do I obtain my PIN or password?

How do I unsubscribe from a mailing?

What happens if my card has been stolen or lost?

What does Schengen and non-Schengen mean in some lounge descriptions?

Are the lounges run by LOUNGE CLUB™?

What is the lounge dress code?

Do the lounges provide flight information?

Can I update my personal details online?

Are my details secure on the website?

 

What are the Membership Kit delivery times?
Once we receive your enrollment information we will despatch you your membership pack to you within the next 3 working days (exact delivery times will vary). Lounge access is by membership card only. It is important that you allow sufficient time to receive your membership card prior to your travel departure date.

Can I enter a lounge without my Membership Card?
No. Unfortunately unless you can produce your membership card the lounge staff will not allow you access. Lounges are third party owned and operated and therefore LOUNGE CLUB™ is unable to influence lounge access should you attempt to enter without your membership card. It is important to always carry your membership card with you.

Do you offer joint or Family Membership?
No. Each membership is for a named individual only.

What is the joining age?
Membership is available from 18 years of age, although please note that some lounges limit access to cardholders who are 21 or older. Please check individual lounge details using our "Find a Lounge" search.

What is your policy for taking guests into a lounge?
You can invite guests to join you in a lounge. Most lounges will allow any number of guests but where there are limits, details are shown in the lounge details if you search on this website. When you enter the lounge staff will either electronically scan or take an imprint of your membership card and issue a “Record of Visit” voucher to you . This will note if any guests are with you at the time and it is your responsibility to ensure this is correct. If applicable, the lounge visit fee for your visit and for any guests will be charged directly to your designated payment card.

What is your policy for taking children into a lounge?
Many lounges will allow children entry at the prevailing guest visit rate each. However, where there are limits on age of guests, details are shown in in the lounge details if you search on this website.

How can I obtain lounge information?
The lounge listing you receive with your membership pack includes full details of our lounges, but we are always adding new lounges, and some lounge details do change. The simplest way to get up-to-date information is to use the "Find a Lounge" search on this website - this will always have the most current details. You can also download a pdf of our current lounge listing from this website.

Can someone else use my card to gain access?
Your membership card is only valid for the member stated on the card. You must also be prepared to present a valid boarding pass when accessing the lounge

Can complementary visits be transferred to the next membership year?
If your membership plan includes complementary visits, then these are valid for use only during the current membership year and are not transferable to the following membership year. However, depending on your membership plan, you may be given a fresh complementary visit allocation for each new membership year. Please refer to your welcome pack for confirmation.

How do I view my lounge visits?
If your membership is managed by Lounge Club™ you will be able to log-in to your online account and view your lounge visits within the My Account area.

How can I obtain a receipt for a recent visit?
Please contact the LOUNGE CLUB™ Membership Services team for all receipt requests. Please note that receipts can only be provided for visits that have been charged directly to the member by Lounge Club™.

How do I obtain my website password?
When you enroll through this website, you create a password to use when logging-in on future visits to this site. If you have forgotten this password, you can retrieve it by using the ‘Forgotten Password’ link at the time of logging in. After answering a security question whichyou also will be asked to provide at the time of enrollment, an email reminder will be sent to the email address you have registered with us.

How do I unsubscribe from a mailing?
Should you no longer wish to receive emails from Lounge Club™ please use the unsubscribe link at the bottom of the email. Please note that this will not stop you receiving password reminder emails if requested.

What happens if my card has been stolen or lost?
Lost, stolen or damaged membership cards are to be notified immediately to LOUNGE CLUB™ and where possible we will provide a replacement card.

What does Schengen and non-Schengen mean in some lounge descriptions?
The Schengen Agreement is a set of agreements made by European states which consequently has abolished border controls between most EU member countries. At certain airports in signatory countries, there are designated areas for Schengen and non-Schengen flights. In a few cases, where lounges are located within a Schengen area, you will only be able to access the lounge if you are flying to another Schengen country. Equally, non-Schengen lounges can be accessed only if you are flying to a non-Schengen country. Where applicable, the status of a lounge is clearly shown when you look it up on the website. At present, the following countries participate in the scheme. It is worth noting that the United Kingdom and the Republic of Ireland are not currently signatories: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Are the lounges run by LOUNGE CLUB™?
LOUNGE CLUB™ does not directly run the lounges. These are run by the airport authorities, ground handling agents and the airlines themselves.

What is the lounge dress code?
The lounges impose their own dress code however as a general rule please expect a smart/casual dress code- no hats, football shirts, ripped jeans nor shorts.

Do the lounges provide flight information?
Some lounges do have flight information monitors, however take note that not all lounges offer this facility. As lounges have no contractual obligation to LOUNGE CLUB™ members to announce flights, it is the member's sole responsibility to remain aware of flight time and boarding information.

Can I update my personal details online?
Where we are able to accept personal detail updates , including address, telephone number and email address, this information can be updated on the My Account page which you can access by logging-in to your online account.

Are my details secure on the website?
We use industry-standard SSL encryption technologies when transferring and receiving confidential information (e.g.: credit card details and personal information). The pages on which this information is exchanged are hosted on a secure and certified server. We also have appropriate security measures in place in our office to protect against the loss, misuse or alteration of information we have collected from this website.