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Contact Us

UK (London)
Tel: UK +44 (0)20 8827 0089
email: info.london@loungeclub.com

USA (Dallas)
Tel: Toll-Free in US / CANADA / MEXICO:
877-458-2822
Tel: Elsewhere: +1-469-467-1747.
email: info.dallas@loungeclub.com

Hong Kong SAR
Tel: +852 2907 0097
email: info.hongkong@loungeclub.com

Privacy Policy

This is the LOUNGE CLUB™ website.

Our postal addresses are:

UK - London
P O Box 3312, Croydon CR2 1DR England
Tel: UK +44 (0)20 8827 0089
Fax: UK +44 (0)20 8688 6191
Hours of operation: 24 hours a day, seven days a week
email: info.london@loungeclub.com

Hong Kong SAR
GPO Box 9411, Hong Kong SAR
Tel: Hong Kong +852 2907 0097
Fax: Hong Kong +852 2907 0600
Hours of operation: 24 hours a day, seven days a week
email: info.hongkong@loungeclub.com


USA - Dallas
PO Box 700907 Dallas, TX 75370-0907, USA
Tel Toll-Free in USA/CANADA/MEXICO: 877 458 2822
Tel Elsewhere: USA +1 469 467 1747
Fax Toll-Free in USA/CANADA/MEXICO: 800 352 2863
Fax Elsewhere: USA +1 972 380 8808
Hours of operation: 24 hours a day, seven days a week
e-mail: info.dallas@loungeclub.com


LOUNGE CLUB™ is part of Priority Travel Group, a division of the Collinson Group, specializing in the international travel clubs and services sector, which also includes the following companies: Priority Pass, IAPA (International Airline Passengers Association), TravelPlan, Columbus Insurance, Expat Network, Lounge Pass, Golfing Elite and Priority Traveller.

LOUNGE CLUB™ understands and respects our members' desire for privacy and we extend that courtesy to all visitors to our site. To this end we would like you to know how we use any personal information you entrust to us.

For each visitor to our Web page, our Web server does not automatically recognize any information regarding the domain or e-mail address.

Any information we collect is:
(a) only shared with other organizations/LOUNGE CLUB™ partners for commercial purposes when permission is granted by the individual
(b) used to improve the content of our Web page
(c) used to customize the content and/or layout of our page for each individual visitor
(d) used to notify consumers about updates to our Web site
(e) used by us to contact consumers for marketing purposes

With respect to Email address information
Email address information is only collected when a user communicates with us via email or when the user volunteers this information, such as in a survey and/or registration on the site. If you do not want to receive information from us via email, please let us know by emailing our office at the addresses shown above.

With respect to Postal Address Information
If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings you can indicate on the form.
Alternatively, should you not wish to receive such mailings, please let us know by emailing one our office at the address shown above, calling us on the telephone number above or writing to us at the address above. You may also receive mailings from other reputable companies. If you wish, you can be put on our "do not share" list by emailing our office at the address shown above, calling us on the telephone number above or writing to us at the address above. Please provide us with your exact name and address and we will be sure your name is removed from the list we share with other organisations.

With respect to Telephone Number Information
People who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to cookies
We use cookies to store visitors' preferences and record past activity at a site in order to provide better service when visitors return to our site.

With respect to security
We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and notify visitors through a pop-up screen on our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

With respect to Ad Servers
We do not partner with or have special relationships with any ad server companies.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, including financial information (e.g., credit card account information) unique identifier information (e.g., customer number or password) transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries) contact information (e.g., name, address, phone number).

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, unique identifiers, transaction information, communications that the consumer/visitor has directed to the site. Consumers can have this information corrected by writing to us at the above address.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out / in of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

If you feel that this site is not following its stated information policy, please contact us at the above emails, addresses or telephone numbers.